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06.08.2015

Updated and streamlined TUI guest survey

Last summer after returning from his holiday a guest of TUI, 1-2-FLY, airtours, ROBINSON or MAGIC LIFE needed about 20 minutes to complete the guest survey. Around half of those who took part in the survey found that ”long“ or even ”too long“. Some of those taking part did not reach the end of the

29.06.2015

Additional award TUI Top Quality: Certificates and insignia arrive in the hotels

At the end of the 2014 summer season the new quality award ”TUI Top Quality“ was presented for the first time. In May the Quality Management team dispatched the certificates and insignia for the winning hotels to the holiday destinations. ”TUI Top Quality“ was introduced in addition to the ”TUI

30.03.2015

Publication online of results of the TUI guest survey starting from first assessment

For the 2015 summer season we will make an important change to the presentation of the results of our guest survey:We will publish online the opinions of our guests starting from the first assessment.Up to now we have shown the results only when feedback from at least 30 guests has been received

25.11.2014

Quality is decisive for a booking!

Adjustment of the TUI Holly assessment period/Additional award for hotels placed in up to 250th position

10.11.2014

Participation of your guests in the TUI guest survey after they have returned home

Dear valued partner,From the beginning of the summer season 2014 we have been carrying out our guest survey exclusively online. Unfortunately many hotels had to wait several months before they received the minimum number of 30 guest responses necessary for an assessment.Indeed some of you have not

07.10.2014

TUI Mystery Checker with mountain backdrop

In September TUI Hotel Consulting carried out Mystery Checks in three of our Swiss partner hotels. The checks were part of a range of activities that Swiss Tourism performed within the framework of a key account strategy with TUI Deutschland. The aim of Swiss Tourism is to raise the performance and

04.07.2014

A constructive cooperation: Domenèc Biosca Vidal and TUI Hotel Consulting

Domenèc Biosca Vidal, a well-known Spanish professor of tourism management, not only is the president of Educatur, but also the author of 30 books and over 2,000 publications on service and quality in tourism. Last September he gave a keynote speech on this subject at an event organized for Spanish

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