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Number of customer responses in the TUI customer survey rises

Good News: In summer 2015 the percentage of TUI Deutschland customers that gave us feedback after their holiday increased by 3.2 percent over the previous year to an impressive 11.5 percent. The percentage of 1-2-FLY responses also improved by 2 percent to reach 8 percent. Sonja Spier of


TUI invites: 250 Turkish hoteliers to Belek

On 17 February around 250 Turkish hotel partners of TUI, 1-2-FLY and Airtours accepted  the invitation from Stefan Baumert, Head of PM & Trading, and Patrick Hogrefe, Head of PM Turkey and Bulgaria, and met at the Hotel Riu Kaya Palazzo in Belek on the Turkish Riviera. Stefan Baumert


TUI Holly and TUI Top Quality 2016

100 hoteliers will be pleased and proud to have won a TUI Holly award. Here is a list of the TUI Holly winners for the 2015/16 season. Award ”TUI Top Quality“ for hotels placed within top 250: Here is a list of the TUI Top Quality winners for the 2015/16 season.


Updated and streamlined TUI guest survey

Last summer after returning from his holiday a guest of TUI, 1-2-FLY, airtours, ROBINSON or MAGIC LIFE needed about 20 minutes to complete the guest survey. Around half of those who took part in the survey found that ”long“ or even ”too long“. Some of those taking part did not reach the end of the


Additional award TUI Top Quality: Certificates and insignia arrive in the hotels

At the end of the 2014 summer season the new quality award ”TUI Top Quality“ was presented for the first time. In May the Quality Management team dispatched the certificates and insignia for the winning hotels to the holiday destinations. ”TUI Top Quality“ was introduced in addition to the ”TUI


Publication online of results of the TUI guest survey starting from first assessment

For the 2015 summer season we will make an important change to the presentation of the results of our guest survey:We will publish online the opinions of our guests starting from the first assessment.Up to now we have shown the results only when feedback from at least 30 guests has been received


Quality is decisive for a booking!

Adjustment of the TUI Holly assessment period/Additional award for hotels placed in up to 250th position

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