F&B SERVICE TRAINING

Good service, attention and care is the factor your guests value above all else and helps your hotel raise itself above the competition. In the three-day service course your team is intensively trained in the most important aspects of the service quality standards. The focus is on instilling greater sensitivity in your staff to the finer points and nuances of individualised service, starting with the basic approach, hitting the ground running, to sophisticated table culture and elegant table layout and design. In the course your staff gain more in-depth knowledge and awareness, familiarise themselves in detail with guest attention in the restaurant and are coached in the daily tasks and duties. In this training we provide your service staff with effective tools so that they can react courteously to misunderstandings, resolve conflicts effectively and deal with complaints with sovereign professionalism. Thanks to this training, the personalised and individualised service provision gives your hotel’s image a human dimension.

Overview of subjects:
The perfect service employee
Dining and table layout and design (mise en place)
HACCP
Guest attention in the restaurant
Complaints management

Format: 3 days on-site training
Evaluation: debriefing and report
Preconditions: none
Price: €3,850 + travel expenses