This is what our customers say: first-hand impressions

Sonia Martínez Alcalá, Director HR & Quality Coordinator, GLORIA Thalasso & Hotels, Gran Canaria

“We at Gloria Thalasso & Hotels believe in continuous development and improvement. That is why it is so important to us to keep constantly up to date. The TUI Hotel Consulting training courses we have taken part in for the last three years help us to achieve this. So far the courses have covered leadership, reception and F&B. Our employees are very satisfied with the trainings and the trainers. Together we build a great team - and this is reflected in the satisfaction of our guests.“

Onofre Pascual, owner and General Manager of the Pabisa Group, Mallorca

“In our hotels the TUI Quality Leadership training has helped us creating a real good team of leaders. With this well trained team and a lot of effort we were gradually able to increase the satisfaction of our guests even further. Therefore, we can only confirm that the training has been of high practical benefit to us. We thank TUI Hotel Consulting and their trainers for their support.”

Çaglar Bayrakçi, General Manager des Spice Hotel & Spa, Turkey

“We were very pleased with the content of the training and the cooperation with the trainers. The housekeeping team is now highly motivated thanks to the helpful training, which was attended by the entire team. I‘m sure we will benefit from considerable added value gained on the basis of this training - not only appreciated by TUI guests but by all guests. The planning, content and duration of the training have met our expectations.“

Halil Özcan, Barut Hotels, Turkey

“We commissioned the TUI Holly Blitzanalysis for five hotels and we are very happy. This gives us a regular detailed overview of how satisfied our TUI guests are and where we can leverage the most improvements to be in the running for a TUI Holly.”

Miquel Obrador, Operations Manager Son Moll Sentits Hotel & Spa, Cala Ratjada, Mallorca

”TUI Mystery Check – the feeling is a ,wow', even if we still have a lot of work ahead of us before we reach the maximum level in service. For us it was very positive and an important instrument in helping us further improve ourselves – which is essential in a such a competitive market as ours, full of competitors who are getting better all the time. There was also a collateral effect for our staff. Never knowing whether or not the customer you are serving is a Mystery Checker results in service at a higher level and greater attention towards the guest. I recommend this arrangement to every hotelier, because it is the only way of looking at all service areas of a hotel from the customer’s perspective.“

“Many thanks for the outstanding training course! It was a  a privilege to work alongside such a kitchen specialist. During the week we were able to concentrate exclusively on the course and put in lots of hard work. We came out of the course with many ideas we will immediatley put into practice – this is how we work everyday to improve our service and performance.”

Pau Obrador, Director de Operaciones Pabisa Group, Mallorca

”The course was very good. We have a highly motivated team and continue to work every day on improving the satisfaction of our guests.“

Karin Kronig-Perren, Hotel Perren Superior, Zermatt, Switzerland

"We want to thank you – the Mystery Check has provided us solely with benefits. Even though we received some criticism, the fact that we were assessed overall as very good has pleased us."

Christoph Maximilian Schlatter, deputy director/COO Hotel Laudinella, St. Moritz, Switzerland

"Please allow me to repeat my thanks, this check was simply wonderful. The lady checker also deserves quite special praise, as she was very professional and really had an eye for detail. On the basis of this check we will now be introducing improvement measures. I therefore wanted to ask if we can count on having another test in six months to see how well the hotel has performed?"

Vedat Gönüllü, Quality Manager Hotel Euphoria Aegean Resort & Spa, Turkey

”The content of the training was taken in by the participants with great interest. We are now looking forward to starting the summer season 2014 with a well informed and highly motivated team.“

Maria Shishkova, Director of Sales and Marketing, Sol Melia Balkan

„I would like to thank you very much for organizing the F&B trainings in Sol Nessebar Resort and Melia Grand Hermitage. Our management and all colleagues who attended are really impressed and satisfied with the trainer. We are actually discussing having him again next year. Thank you again and wishing you a very successful summer season!”

Pedro Aso, Director Hotel Parque Nereida in Cala Ratjada, Mallorca

„The F&B training at the Parque Nereida and the Hotel Bella Playa & Spa was a complete success. We gained a lot of new insights and introduced innovative processes and routines. We’re definitely very satisfied. And we’re convinced that the changes will be reflected positively in the evaluations of our mutual guests. The trainers were extremely pleasant; they conveyed the content very clearly and understandably. They integrated themselves into the group as though they were part of the team. Because we carried out the training during operation, we received a lot of practical, concrete ideas and solutions for improvement. Very positive and valuable all around!“