Quality Leadership Consulting

Target Group: Management and head of departments

This consulting builds on two pillars: satisfiedguests and satisfied employees. The focus is on innovative service to keep onwowing guests. This involves getting yourtop managers to sensitise your employees on the importance of outstanding service and motivating them to deliver it.

Content of the basic consulting

  • Excellent service

  • Current service trends

  • Management training and coaching

  • Conversing with and motivating employees

  • Team building

Facts of the basic consulting

  • Two-day basic consulting with bookable add-on modules

  • Target group: heads of department and top hotel managers

  • Debriefing and report

Further modules

Module A

  • Staff loyalty: How to keep good staff at the hotel

  • One day

Module B

  • Holding successful team meetings

  • Half-day

Module C

  • Team motivation: How to incentivise my team to perform at its best

  • Half-day

Module D

  • Target agreements: success by setting concrete targets

  • Half-day

Further Consulting Services

 

References

β€œIn our hotels the TUI Quality Leadership training has helped us creating a real good team of leaders. With this well trained team and a lot of effort we were gradually able to increase the satisfaction of our guests even further. Therefore, we can only confirm that the training has been of high practical benefit to us. We thank TUI Hotel Consulting and their trainers for their support.” Onofre Pascual, Pabisa Group

"It was a pleasure for me and my team to take part in the Leadership Course. It showed us where we can improve and will spur us on to keep doing our best to win the TUI Holly!” Raffaela Di Meglio, TUI SENSIMAR Royal Palm


Interview with our expert Marianne Bruns regarding the Quality Leadership Consulting

What are your experiences in Quality Leadership Consulting? The participants expect concrete assistance on how to improve quality management. The evaluation tools for the TUI guest questionnaires are of crucial importance. I then link these guest-related values with the requirements for a successful manager.

What is the main focus? Raising awareness of leadership tasks. This starts with the flow of information from the management to each and every member of the team, through to the stages of team development, delegation, control and feedback.

How are practical methods integrated in this consulting? Video training sessions and the development of specific action plans for the coming season transfer what has been learned into practice.

What do you regard as the biggest challenge? Taking account of cultural differences. Leadership training in Spain is very different to such training in Turkey.

What is the biggest added value for the participants and the hotel? Recognising that quality, leadership and guest satisfaction are closely linked. Using the regular evaluations of the guest questionnaires as a tool for continuous quality improvement, to derive goals, integrate the team and work in a structured manner.

What was your best experience? On my assignment at the Sirene Belek 2017 I was able to hand over the TUI TOP QUALITY certificate to the director in the middle of his leadership team session. To see the joy in everyone was overwhelming.