Always focus on the customer

How to create full happiness to our mutual clients? How do we create perfect customer orientation across all departments of a hotel?

For this topic we have designed our new training titled “always focus on the customer”!



Training content

  • Customer expectations & desires

  • New trends in hotel and service

  • The importance of good first contact communication to any customer feedback

  • Complaint Management

  • Important factors to make clients feel happy


  • 3 days of training

  • Target group: Leaders and employees in direct contact with clients

  • Conclusions and documentation for follow-up during the season