Always focus on the customer
How to create full happiness to our mutual clients? How do we create perfect customer orientation across all departments of a hotel?
For this topic we have designed our new training titled “always focus on the customer”!
Customer expectations & desires
New trends in hotel and service
The importance of good first contact communication to any customer feedback
Important factors to make clients feel happy
3 days of training
Target group: Leaders and employees in direct contact with clients
Conclusions and documentation for follow-up during the season