Front Office Training

Your front office is your hotel’s business card – the first interface with your guests and most important point of contact for questions and problems. Well trained employeesare crucial and play a key role in ensuring guest satisfaction.

Content of the training

  • Tasks and duties of a front office employeen

  • Communicating with guests: from general adviceto basic code of conductn

  • Check-in/check-out workflowsn

  • Optimising collaboration with other departments,such as housekeeping and facility management

  • Body language and role playing

Facts Module A

  • Three-day training

  • Practical focus with background theory

  • Debriefing  and report

Facts Module B

  • Alternative to Module A

  • Four-day training including front office manager coaching

  • Practical focus with background theory

  • Debriefing  and report

Facts Module C

  • In addition to Module A or Module B

  • Two-day follow-up within six months

  • Further and more far-reaching recommendations for  the front office

  • Refreshing and reviewing implemented standards

References

"We want to thank you for the wonderful days in Primorsko with your coaches, filled with absolutely useful training and lots of fun! Our team at Perla Hotels has learned so many new things and is very motivated to put the knowledge gained into practice. Special thanks also to your colleagues, who have proven to be great professionals and super friendly people! The advice and recommendations you’ve given us will definitely help us improve and develop!" Mihaela Zhechkova, Perla Hotels