Guest Relations Training
The guest relations team is one of the most important interfaces between the guest and the management. Improve the professional competence of your guest relations team and fine-tune effective communications with guests.
Content of the training
Professional profile
Etiquette and behaviour
Tasks and duties
Complaints management
Reporting system
Authentic examples and practical tasks
Facts Module A
Three-day training
Debriefing and report
Facts Module B
In addition to Module A
Two-day follow-up within six months
Refreshing and reviewing implemented standards
Further and more far reaching recommendations for F&B department