Guest Relations Training

The guest relations team is one of the most important interfaces between the guest and the management. Improve the professional competence of your guest relations team and fine-tune effective communications with guests.   

Content of the training

  • Professional profile

  • Etiquette and behaviour

  • Tasks and duties

  • Complaints management

  • Reporting system

  • Authentic examples and practical tasks

Facts Module A

  • Three-day training

  • Debriefing and report

Facts Module B

  • In addition to Module A

  • Two-day follow-up within six months

  • Refreshing and reviewing implemented standards

  • Further and more far reaching recommendations for F&B department

 

References

”The course was very good. We have a highly motivated team and continue to work every day on improving the satisfaction of our guests.“ Pau Obrador, Pabisa Group