Protección de datos

TUI Deutschland GmbH is pleased about your interest in our company and about your visit to our website. The protection of your personal data is of great importance to us in this respect. Naturally we comply with the legal provisions of the German Data Protection Act (BDSG) and with other data protection regulations. In the following we want to inform you about the acquisition and processing of personal data in relation to our website.

Acquisition of personal data

Personal data are information that can be used to determine your identity. This includes information such as your name, your postal address or email address. We acquire personal data only if you voluntarily provide us with such details, for example if you register for personalised services or if you fill out contact forms. In this case your data will be acquired only to the extent necessary and solely for carrying out the intended purpose. If the necessity arises we will ask for your consent before saving your data. Forwarding data or any other data transfer will be done only if it is necessary for performing the intended purpose and only if you have consented to the forwarding of the data (e.g. in the case of an online application). Forwarding data to government bodies and law enforcement agencies will take place only if this is necessary to comply with legal or judicial obligations.

Your rights

At your request TUI Deutschland GmbH will inform you as soon as possible in writing according to current law whether and what personal data we have saved about you. If, despite all our efforts to maintain correct and up-to-date data, we have saved incorrect data we will correct this at your request. Furthermore you are entitled at any time to revoke your consent for us to acquire and save your personal data.


When you visit one of our websites it is possible that we place information on your computer in the form of a cookie. Cookies are small text files that are sent by a web server to your browser and are saved on the hard disk of your computer. In doing this no personal data whatsoever of the user are stored, but only the internet protocol address. This information has the purpose of automatically recognising you the next time you visit our website and simplifying the navigation for you. Cookies enable us for instance to adapt a website to suit your interests and to save your password so that you do not have to enter it every time. Naturally you can use our websites without the cookies. If you do not accept cookies, however, it is possible that this will lead to restrictions of certain functions when using our website.

Use of Google Analytics

This website uses Google Analytics, a web analytics service offered by Google Inc. (“Google“). Google Analytics sets cookies, i.e. text files stored on your computer that facilitate analysis of your use of the website. The information generated by these cookies about your use of the website (including your IP address) is usually transmitted to a Google server in the United States and is stored on that server. Google will use this information in order to analyse your use of the website, compile reports on your website activities for the website operators and deliver other services related to website activities and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where these third parties process the information on Google’s behalf. Under no circumstances will Google associate your IP address with any other data held by Google. You may disable the installation of the cookies, e.g. by selecting appropriate settings in your browser software; however, please note that in that case you may not be able to use the full functionality of this website. By using this website, you consent to the processing of the data collected about you by Google in the manner and for the purposes set out above.

You are entitled to opt out from the collection and storage of the data at any time with effect for the future.

The IP anonymisation function offered by Google Analytics has been activated on our website. IP addresses are therefore truncated before being stored and processed so that they cannot be traced back to any particular individuals.


TUI Deutschland GmbH uses technical and organisational security measures to protect your data against manipulation, loss, destruction and against access by unauthorised persons. Our security measures are being permanently improved in line with technological developments.


The TUI Quality Support website contains links to other websites. We have checked these links to a reasonable extent. Nevertheless, TUI Deutschland GmbH is not responsible for the contents of and for ensuring data protection on the sites which we have linked.

Amendments to the data protection declaration

As the internet is constantly in a state of change it is necessary that we make appropriate amendments to our data protection declaration from time to time. We reserve the right to make such amendments as and when required. Contact If you have any questions or suggestions please get in touch with the data protection officer at TUI Deutschland GmbH, who will be pleased to help you. You can contact him by sending a mail to