Müşterilerimizin söyledikleri: Uygulamadan izlenimler

Sonia Martínez Alcalá, İnsan Kaynakları Müdürü ve Kalite Koordinatörü, GLORIA Thalasso & Hotels, Gran Canaria

„Biz Gloria Thalasso ve otelleri olarak devamlı gelişime ve iyileşmeye inanıyoruz. Bundan ötürü sürekli güncel kalmayı çok önemsiyoruz. Burada bize üç yıldır TUI Otel Danışmanlığı yardımcı olmakta – şu ana dek yöneticilik, resepsiyon ve F&B konularında. Çalışanlarımız eğitim ve eğitmelerden çok memnun. Hep beraber çok iyi bir takımız – ve buda müşterilerimizin memnuniyetine yansıyor.“

Onofre Pascual, Pabisa Group’un sahibi ve Genel Müdürü, Mallorca

„TUI Quality Leadership eğitimi otellerimizde gerçekten iyi bir yönetim takımı kurmamıza oldukça yardımcı oldu. Bu iyi eğitimli takımla ve bol özveriyle müşteri memnuniyetimizi gitgide daha fazla yükseltmeyi başardık. Bundan dolayı bu eğitimin bizim için yüksek bir pratik değeri olduğunu tasdik edebiliriz. TUI Otel Danışmanlığına ve eğitmenlerine destekleri için teşekkür ediyoruz.“

Çağlar Bayrakçı, Spice Hotel & Spa Genel Müdürü, Türkiye

“Eğitimin içerikleriyle ve eğitmenle işbirliğinden çok memnun kaldık. Housekeeping takımı, bütün takımın katıldığı, yardımcı eğitim sayesinde şu anda çok güçlü bir motivasyon içerisinde. Eminim ki bu önlem sebebiyle büyük bir artı değere ulaşacağız – sadece TUI müşterileri için değil, tüm müşteriler için. Eğitimin planlaması, içeriği ve süresi beklentilerimizi yerine getirdi.“


Halil Özcan, Barut Hotels, Türkiye

“TUI yıldırım analizini beş hotel için talep ettik ve çok memnunuz. Böylece TUI Holly adayları arasında yer alabilmek için, TUI misafirlerimiz bizden ne kadar memnunlar ve hangi alanlarda kendimizi geliştirmemiz gerektiğini düzenli olarak detaylı bir şekilde görebiliyoruz.”


Miquel Obrador, Operations Manager Son Moll Sentits Hotel & Spa, Cala Ratjada, Mallorca

”TUI Mystery Check – the feeling is a ,wow', even if we still have a lot of work ahead of us before we reach the maximum level in service. For us it was very positive and an important instrument in helping us further improve ourselves – which is essential in a such a competitive market as ours, full of competitors who are getting better all the time. There was also a collateral effect for our staff. Never knowing whether or not the customer you are serving is a Mystery Checker results in service at a higher level and greater attention towards the guest. I recommend this arrangement to every hotelier, because it is the only way of looking at all service areas of a hotel from the customer’s perspective.“


Ricardo Pita Morán, Director Gloria Palace Royal Hotel Spa, Gran Canaria

“Many thanks for the outstanding training course! It was a  a privilege to work alongside such a kitchen specialist. During the week we were able to concentrate exclusively on the course and put in lots of hard work. We came out of the course with many ideas we will immediatley put into practice – this is how we work everyday to improve our service and performance.”


Pau Obrador, Director de Operaciones Pabisa Group, Mallorca

”The course was very good. We have a highly motivated team and continue to work every day on improving the satisfaction of our guests.“


Karin Kronig-Perren, Hotel Perren Superior, Zermatt, Switzerland

"We want to thank you – the Mystery Check has provided us solely with benefits. Even though we received some criticism, the fact that we were assessed overall as very good has pleased us."


Christoph Maximilian Schlatter, deputy direktor/COO Hotel Laudinella, St. Moritz, Switzerland

"Please allow me to repeat my thanks, this check was simply wonderful. The lady checker also deserves quite special praise, as she was very professional and really had an eye for detail. On the basis of this check we will now be introducing improvement measures. I therefore wanted to ask if we can count on having another test in six months to see how well the hotel has performed?"


Vedat Gönüllü, Quality Manager Hotel Euphoria Aegean Resort & Spa, Turkey

”The content of the training was taken in by the participants with great interest. We are now looking forward to starting the summer season 2014 with a well informed and highly motivated team.“


Maria Shishkova, Director of Sales and Marketing, Sol Melia Balkan

„I would like to thank you very much for organizing the F&B trainings in Sol Nessebar Resort and Melia Grand Hermitage. Our management and all colleagues who attended are really impressed and satisfied with the trainer. We are actually discussing having him again next year. Thank you again and wishing you a very successful summer season!”


Pedro Aso, Director Hotel Parque Nereida in Cala Ratjada, Mallorca

„The F&B training at the Parque Nereida and the Hotel Bella Playa & Spa was a complete success. We gained a lot of new insights and introduced innovative processes and routines. We’re definitely very satisfied. And we’re convinced that the changes will be reflected positively in the evaluations of our mutual guests. The trainers were extremely pleasant; they conveyed the content very clearly and understandably. They integrated themselves into the group as though they were part of the team. Because we carried out the training during operation, we received a lot of practical, concrete ideas and solutions for improvement. Very positive and valuable all around!“